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Mando Agency

Customer Support Developer

Managed Services – Liverpool, Liverpool
Department Managed Services
Employment Type Full-Time
Minimum Experience Mid-level
Compensation market rate

ROLE PURPOSE

Working within Mando’s Managed Services team, directly with Mando’s long-term clients, you will deliver fixes and enhancements to existing solutions, liaising with end users to understand their challenges and opportunities, and troubleshooting technical issues to their satisfaction. You will have the chance to build on existing knowledge of C#, ASP.NET MVC, HTML5, CSS3, JavaScript and related technologies by learning a broad spectrum of Mando’s partner CMS, marketing and digital workplace platforms such as Sitecore, Episerver and Umbraco.

 

YOUR QUALITIES

You’re a rational thinker and tenacious trouble-shooter, with an aptitude for logical reasoning and an appetite for learning and development. You’re fascinated with all technologies. You get a buzz from working as part of a team of capable people with a common goal, and have the discipline to be self-driven at other times. You’re good at explaining technical subjects to non-technical people, and equally can listen actively to others in order to better understand them.

 

YOUR RESPONSIBILITIES

  • As part of a wider Managed Services team, take responsibility for the triage, investigation and resolution of client support incidents and requests.
  • Troubleshoot and fix issues from various client solutions across a range of technologies including Sitecore, Episerver, SharePoint Online and bespoke ASP.NET web applications.
  • Provide estimates of effort for solution implementation, to better aid client and internal decision-making for the effective use of maintenance and support budgets.
  • Continuously improve Mando’s Managed Services offer, building ever greater efficiency through intelligent and pro-active analysis and effective communications
  • Write code which is delivered in line with the departmental coding and development standards, delivering high-quality output at all times
  • Timely and clear reporting on the status of support tickets, quickly and constructively escalating incomplete or ambiguous information that may affect SLA’s or quality.
  • Communicating technical decisions and recommendations clearly and effectively to internal stakeholders
  • Identifying and documenting opportunities for improvement of existing solutions, taking a product-oriented mindset at all times (“go-live is just the beginning”).
  • Provide out-of-hours cover when required (support rota payments will be applicable)

 

YOUR SKILLS AND EXPERIENCE

  • C#, ASP.NET MVC development using Microsoft Visual Studio
  • Microsoft SQL Server queries and development using T-SQL
  • Hosting web applications using Windows server and IIS
  • Preference given to candidates with experience of hosting Microsoft web applications using Azure services
  • Good working knowledge of HTML5, CSS3 and JavaScript
  • Version control using using Git
  • Good understanding of controlled release processes and DevOps, including automated software build and deployment using JetBrains TeamCity and Octopus Deploy
Thank You
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  • Location
    Liverpool, Liverpool
  • Department
    Managed Services
  • Employment Type
    Full-Time
  • Minimum Experience
    Mid-level
  • Compensation
    market rate
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